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Terms & Conditions

Pricing or Website Error

If an item is advertised for sale at a particular price either on the Matilda & The Metalman website or in store, Matilda & The Metalman reserves the right to let our customers know that there has been a mistake and the item is actually more expensive than advertised. Matilda & The Metalman does not have to sell the item for the advertised price in the event that it is a genuine mistake. This is in compliance with the Fair Trading Act 1986. The Act protects the consumer against being mislead or treated unfairly by retailers. It also protects retailers when genuine mishaps occur with pricing errors.

 

We take great pride in our packing and services so that our customers can rest easy knowing that your purchases are in the capable hands of trusted carriers.We endeavour to have most freight ready for collection with our carriers within 24 hours of purchase, upon collection by the carrier we will send you the tracking details.Our drivers will contact you prior to delivery to arrange a suitable day and time. If any issues do happen to arise with delivery, please contact us as soon as possible and we will aim to have it promptly resolved. Please note that in most cases, furniture will be transported without legs so as to protect the product.  We do not offer an assembly service.